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Web Hosting FAQ:
Table of Contents
(Click the Links below for faster navigation on this page)
Domain Names
Client Control Panel (cPanel)
FTP
Pre-Sales Questions
HTML
Scripts
Email
Billing
Documentation
Miscellaneous
- Domain Names
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Q. What is a Domain Name?
A. A Domain Name allows you to have your own web site address (www.yourname.com or
http://yourname.com) and by having a web site (domain name), you can now have your own email addresses, i.e. you@yourdomain.com, etc.
Q. Where can I purchase a domain from?
A. Click on the Domains link above on the menu bar under the services heading. Our Domains are $12.92 Year.
Q. What settings (DNS), should I use for my name servers?
A. We have Muliple servers and cannot predict what your DNS will be as this may vary from account to
account. You will receive your DNS information within your Welcome Email.
Q. How long does it take for the domain name to work?
A. In most cases you should allow 12-36 Hours before your domain fully resolves, after you change the name servers.
This is completely up to the Internet and nobody has any control over how long it takes to propagate.
Q. Can I view my site before my domain resolves to the server?
A. Yes, you will receive your Temp IP address to view your web pages in your Welcome Email.
Q. Can I host a sub-domain (name.yourdomain.com) with my web hosting account?
A. Yes, we offer unlimited sub-domains at no extra charge.
Q. I have two domains, mydomain.com and mydomain.net, can I point mydomain.net to mydomain.com?
A. Yes, this is called parking and can be easily done within your cPanel.
PLEASE NOTE: If you are going to park a domain you MUST point it to the same DNS as your current hosting
account, or if you have multiple hosting account point it to the DNS of the Domain you are going to park it at.
The Domain you are going park will have to be resolved BEFORE you can successfully park it.
- Client Control Panel (cPanel)
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Q. How do I access my domain control panel?
A. Your personal URL for your cPanel will be included within your Welcome Email.
Just type or copy and paste your URL, then enter your username and password in the login box that pops up.
Q. Is there a user manual for CPanel?
A. Yes there is a link providing a detailed online support manual within your cPanel and video tutorials as well.
- FTP
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Q. What is FTP?
A. FTP stands for File Transfer Protocol and it is the process used to upload and download files from a web server. This is
done using an FTP client like Ws_FTP and Cute FTP.
Q. Where can I find one of these FTP clients above.
A. For CuteFTP go to:
http://www.cuteftp.com
For WS_FTP go to:
http://www.ipswitch.com/Products/WS_FTP/
Q. How do I FTP into my account?
A. To transfer files or browse through your directory using FTP, you need to connect with an FTP client to hostname
ftp.yourdomain.com or until your domain name resolves you can use the IP
address included in your Welcome Email.
Set your FTP client to port 21 or "auto detect",, and login with your account username and password.
Any files that you want viewable on the web should be uploaded to the "public_html" directory.
You should set this as the default directory in your ftp client.
Q. What if I can't use FTP?
A. Login to your cPanel and click "File Manager". Under the File Manager click "Upload Files".
Q. I have created an extra ftp account in the control panel. How does that person connect?
A. They would use the same procedure as above, but they need to enter their username as user@yourdomain.com. For instance, if you
create a user called bob, he would log in with the username bob@yourdomain.com. Please change yourdomain.com to your actual domain name.
Q. Anonymous FTP?
A. Anonymous FTP is turned off by default on all our servers for security measures.
Q. Ok, I uploaded my files, but nothing is showing up when I try to access my site using a browser?
A. Double check that you have uploaded your files to the "public_html".
Also check your default page name. It should be: index.html, index.htm, index.php, index.cgi, index.pl... etc..etc.
Q. My FTP program is having some problems connecting, how can I troubleshoot this?
A. Make sure that you have entered all the proper FTP information for your site.
This was provided in the Welcome Email we sent you when your site become live on our server.
Double check that your FTP program is set to access port number 21.
Verify that you currently have a connection to the internet and that your ISP is not having any problems.
If you are behind a firewall, try enabling "passive mode" on your FTP program.
Q. When I upload my files to the server, why are they corrupted?
A. Make sure that your FTP application is set to automatically detect ACSII or binary mode.
- Pre-Sales Questions
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Q. Can I pay you by check or Money Order?
A. Yes, we accept Personal Checks and Money orders... US residents only.
We can accept overseas money orders but an additional fee applies.
Please contact us
for detailed information.
We also accept Western Union.
Q. You mention that you are SSL capable. What does that mean?
A. We currently do not share our SSL certificate for customers use.
Therefore you would need to purchase your own certificate if you want to have SSL capabilities.
Please contact us for full details.
Q. How much downtime will there be if I transfer my site to you?
A. As long as things are done properly there should be no downtime as a result of the move.
We suggest following these steps:
1. Sign up for an account with us
2. Upload your website to our servers then test your site using the temp IP location in your Welcome Email.
3. Edit your nameservers (DNS), at your domain registrar to the ones we provided in your Welcome Email
4. Wait a couple of days before canceling your old hosting plan AFTER your site has resolved.
It can take up to 3 days for a domain to FULLY resolve World wide and it is best to leave some overlap to ensure there is no downtime.
If you follow these steps the transition will happen smoothly.
Q. Do you have a money-back guarantee?
A. Yes, we offer a full 30 day money back guarantee. If you're not completely satisfied, we will refund your money in full.
Q. What kind of hardware do your servers use?
A. We have many servers and the CPU's vary from Intel P4 2.8 Ghz - 3.06Ghz to the latest in todays technology. Each server has at least
1024MB DDR SDRAM (most have 2048 megs), and 2 hard drives.
(One hard drive is dedicated just for weekly backups on the server).
All HostingRevolution servers are maintained and upgraded to ensure your services will always be top notch and not
using tomorrows technology.
Q. What operating system do your servers use?
A. Our servers run Red Hat Linux or centOS operating systems.
Q. Are there any extra fee's? i.e. Setup, each domain, etc.
A. Absolutely not! there is no setup fee's, hidden or extra costs. Your price will remain the same as long as you maintain your current subscription.
Q. How long will it take to have my site up and running after payment has been made?
A. Your account will be setup no longer than 12 hrs (usually within 30 minutes), after we receive your
payment confirmation.
PLEASE NOTE:
2Checkout clients may have a longer wait (usually 1 to 2 hours), this is due to 2checkouts fraudulant
check before they send us payment approval and confirmation.
If you have not received your account information within 12 hours please
Contact Us.
Q. How can you afford to offer hosting at such a low price?
A. My favorite answer to this is always "how can the other Hosts NOT offer hosting at this price.
We work hard to provide our clients with the best possible deals on the net. We have no desire to be the biggest
hosting company out there! We simply want to make your hosting experience an enjoyable one. Where you can talk
to the same support people and the Admin on any given day. We pride ourselves by being "personable"
with our clients and always there for you. We don't put you on hold and we respond to all emails quickly.
- HTML
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Q. I'm new to HTML and web page design. Can you offer any assistance?
A.This is something everyone should study to become a webmaster for their domain. Searches for 'html tutorials' on both
yahoo.com and google.com will be most helpful.
Or, purchase a web editor and begin using their help files and tutorials.
--UPDATE-- cPanel now includes a web site builder in fantastico called Template Express.
- Scripts
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Q. What are CGI scripts?
A. CGI (Common Gateway Interface) is a process used by the server to pass information between the user and an
application on the server. With CGI access, you can install Perl scripts on your website for such things as feedback forms,
guestbook, counters, and so on.
Q. Do you know where can I find some free CGI scripts?
A. Here are a few resources for CGI scripts:
HotScripts
FreeCode
The CGI Resource Index
Free-Scripts.Net
Script Search
Q. I'm having difficulty setting up CGI scripts, are there any other alternatives?
A. Yes, check out PHP. It is much easier to configure (no permissions to set, it can run from any directory, etc).
Much of what you can do with a CGI script you can do using PHP.
The development community for PHP is gigantic, so you will see more applications in the years to come.
Q. What is the path to sendmail?
A. /usr/sbin/sendmail
Q. What is the path to perl?
A. /usr/bin/perl
Q. Where do I upload all my files?
A. /home/XXXX/public_html. Where XXX is place your user name.
Q. What PERL modules are installed and available for use?
A. For a list of installed perl modules, log into your cpanel, go down to "installed perl modules" and click
"click here to view".
- Email
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A Utility to Backup Outlook Express :
Creates a backup copy of email messages, attachments, address book, list of blocked senders, identities, accounts,
message rules, and signatures.
Q. How do I connect to my email account?
A. There are a couple of methods for doing this. The easiest is to log into your control panel, click on " email accounts",
and then click on the autoconfig link next to the account you want to set up in Microsoft Outlook or Outlook Express
(assuming you use one of these email programs). This will automatically set up the email for Outlook or Outlook Express.
If this doesn't work please go to our support pages and/or watch the video tutorials
We have complete step by step instructions for Many Email clients
Q. Connecting to email accounts using Netscape mail?
A. There is an issue with Netscape regarding the use of the "@" symbol in the username. In order to log
into your email account with a username with an embedded "@" using Netscape, you have to go into the
user's profile directory for Netscape and edit the "prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue.
- Billing
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Q. Why are all the payments for your web hosting plans set up as reoccurring payments?
A. The reason we have all of our payments set up as reoccurring payments is so that when the next
billing date nears, customers can decide if they want to cancel their billing and terminate their web hosting account.
We've found that terminating accounts without first receiving confirmation from customers tends to create a
lot of unintentional account deletions and frustrations. Therefore we prefer to leave your payment as reoccurring.
Should you no longer wish to maintain your hosting account just cancel your subscription before the next due date and your
account will automatically be suspended for about 30 Days, after which time we then terminate the account.
If you should forget and don't notice the charge on your credit card until later, that's OK. Just let us know, and we'll refund
your payment after you cancel your subscription.
(Please note - We will ONLY cancel subscriptions for clients that use the 2checkout option, paypal clients are free to
cancel subscriptions in their own account once logged into it).
- Documentation
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Q. Where can I find detailed documentation about MySQL databases?
A. You can go to http://www.mysql.com or you can try
http://www.mysql.org. At mysql.org, click on the documentation button.
The documentation is tarred and gziped. You can extract the html documentation files using WinRAR,
which you can obtain from http://www.rarsoft.com
- Miscellaneous
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Q. How do I control the default webpage for my domain and/or subdomain(s)?
A. All you need to do is create an empty text file called .htaccess in the folder containing your desired default
webpage. Then, your have to add the following line to the .htaccess file:
DirectoryIndex something.xyz
where something.xyz is the filename of your desired default webpage. This will be the webpage that loads up by
default when someone accesses that folder with their web browser. Each folder (including the /public_html folder)
can have its own .htaccess file. Since each subdomain has its own folder, this means that the default webpage for your
domain and each of your subdomains can be easily specified.
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